COVID-19 - UPDATE ON APPOINTMENT INFORMATION
As a practice providing medical services, we are able to continue with Osteopathy treatments as normal. The Carlton Clinic operates with strict COVID-19 protocols in place, to keep our patients and staff as safe as possible.
All appointments booked online are ‘provisional’ until confirmed, either by email or telephone call. For patients new to the clinic, or patients that have not been in for a while, a ‘symptom checker’ phone call will be made, before the appointment is confirmed.
When confirmed, you will find a link to an online COVID-19 questionnaire in the confirmation email. The form is a simple tick box, which needs to be completed close to the time of each appointment. Just click the link, which opens a separate window. Once completed, click the SUBMIT button and it will then be stored directly onto your file.
N.B. It is a stipulated requirement for these forms to be completed.
Other information:
- Please ONLY arrive at the time of your appointment, to avoid cross over of patients in the reception area.
- Please wear a face-covering/mask. If you do not have one then one can be provided, but unfortunately, we will have to levy a £1.00 charge.
- You will be asked to sanitise your hands on arrival before being admitted directly to your treatment room.
- All payments are to be contactless, or electronic where possible. Should you need to enter your pin, the card machine will be cleaned down immediately afterwards.
- Practitioners will be wearing PPE such as gloves, aprons and face masks and all surfaces in rooms are disinfected between patients.
- To accommodate this extra cleaning protocol, we are allocating additional time between each patient, which may mean that there are limited time slots available.
COVID-19 Test and Trace
If YOU are contacted by Test and Trace to provide details of your contacts, please ensure to categorise your Osteopath as a healthcare contact and not a general contact.
If The Carlton Clinic is contacted by Test and Trace, please note that we have an obligation to provide basic contact information of those that have visited the clinic, on the day in question. We are however not permitted to share any medical information without your consent.
We would like to reassure patients that our practitioners are keeping fully up-to-date with all current guidance from Public Health England, the General Osteopathic Council, our insurers and the Institute of Osteopathy.
We look forward to ‘seeing’ you.
Osteopathy
A form of non-invasive manual therapy that treats the musculoskeletal framework of the body, to positively affect the natural function of multiple systems, which may be causing a wide range of symptoms.
Cranial Osteopathy
A gentle, safe and effective for babies and children. Very specific, skilled, light pressure is applied where necessary to assist the natural ability of the body to release this stress and tension.
Sports Therapy & Massage
Sports therapy and massage, Swedish Massage, and Manual Lymphatic Drainage techniques aim to increase flexibility and mobility, as well as circulation to and from the tissues.
Pregnancy & post-natal osteopathy
Osteopathy treatments to help mothers prepare for & adapt to changes during pregnancy & encourage return to normal body function after birth.
Foot Care
Our Foot Health Practitioner, is qualified and insured to provide a range of services covering the most common foot issues. If you have a condition that is outside of her remit, you can be referred to a fully qualified Podiatrist.
Acupuncture
The placement of thin needles in specific points in the body to stimulate the flow of energy thereby regulating, maintaining and harmonising internal balance. This in turn helps the body to heal itself.
Hypnotherapy
Solution Focused Hypnotherapy helps adults, children & young people make positive change, overcome challenges, release negative behaviours and set real and achievable goals.
Holistic therapies
Such as Reflexology, Reiki, Indian Head Massage, Aromatherapy, Hopi Ear Candling and Dry Needling among others.
Meet the Team
Here at The Carlton Clinic we have highly qualified and experienced team of professional therapists offering a wide range of treatments. Find out more about what we can do for you here.
Meet the Team
Here at The Carlton Clinic we have highly qualified and experienced team of professional therapists offering a wide range of treatments.
The Carlton Clinic specialises in Osteopathy, Sports & Deep Tissue Massage, Hypnotherapy as well as Acupuncture in Horley and Crawley area of Surrey and Sussex.
The Carlton Clinic is well known in the local area for our combination of high quality practitioner skills and excellent facilities.
Based in Horley and Crawley, we are a multi-disciplinary clinic offering Osteopathy, Cranial Osteopathy, Sports and Deep Tissue Massage, Hypnotherapy, Acupuncture and Foot Care treatments.
The clinic was originally established in 1985, and was taken over in 2016 by Mother and Daughter team – Osteopath Justine Robinson, and Clinic Manager Mo Robinson. Since 1985 the clinic has built up a reputation for high quality, patient orientated care, with successful treatments covering a wide range of problems.
Our friendly and knowledgeable reception staff are available to assist you with any queries you may have regarding which therapy or practitioner would best suit you and your presenting complaint.
Our predominant therapy, Osteopathy, is available 6 days a week. Although busy, we strive to have emergency on the day appointments for those patients in need.
Our other therapies and services are available at allocated times each week, according to practitioner availability.
Most of our therapies are recognised by leading health insurance companies, but please check with your insurer first.
We do ask if you are unable to make your appointment please can you give us 24 hours notice to cancel.
Our Horley opening hours are:
Mon – Thurs 8.30am – 7.30pm
Friday 8.30am – 6.30pm
Saturday 8.30am – 1.00pm
Our Crawley opening hours are:
Mon & Tues 8.30am – 6.00pm
Wed & Thurs 8.30am-7.30pm
Friday 8.30am – 5.30pm
Our receptionists are available from:
Mon – Thurs 8.30am – 7.30pm
Friday 8.30am – 6.30pm
Saturday 8.30am – 1.00pm
We are registered with most private medical insurance companies
